Shipping + Delivery

Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from customers all over the world, we only deliver within Australia.

SHIPPING METHODS & TIMES

Please note that our couriers have advised that they are now entering their busy Christmas season and deliveries may occasionally take a little longer than estimated, especially in December. Please take this into account when placing your order.

Standard Shipping

• we aim to deliver in 1-5 business days depending on delivery location and times that orders are received. For Adelaide, metro deliveries are generally 1 business day, and non metro generally 1-2 business days. Melbourne metro deliveries are typically 2 business days, Sydney metro around 3 business days, and all other capital city metro deliveries are typically 4-6 business days (with Perth occasionally taking a little longer). Deliveries to non metro and regional areas are likely to take longer so please take this into account when placing your order. From mid November to Christmas, shipping may occasionally take a little longer due to the Christmas rush experienced by couriers.

Express Shipping

• express orders received before 2pm (ACST) are typically sent via courier or Australia Post who guarantee next business day delivery for addresses within their 'Express Shipping Network'. They do not guarantee next business day delivery to remote areas and roadside addresses, so if you're unsure please check that the delivery address is within their network before selecting Express Post as charges cannot be refunded once posted. We rely on Australia Post for this service, and in the event that they do not meet their next business day guarantee, we will refund the express shipping costs.

• For Adelaide metro only (up to 30km from Adelaide CBD), we offer same day shipping for orders received before 12.00 noon (ACST). It is essential for same day shipping that either someone is available to receive the gift or there is a safe place to leave it. If the courier cannot deliver the order it is returned to our studio and both return ($17.95) and re-delivery fees (from $15.95) will apply.

SHIPPING RATES 

• Standard shipping is included in the price of all pre-designed gift boxes. Shipping for 'design your own' gift boxes is $10.95 per box for SA and $12.95 per box for all other states. 

• Express Shipping is $23.95 per box for all locations

• Same day shipping is $15.95 per box up to 20km from Adelaide CBD, and $21.95 per box for 20-30km from Adelaide CBD. The relevant rate will be displayed after you enter the suburb at checkout. Please ensure that someone is available to accept the order or there is somewhere safe to leave the parcel, or both return ($17.95) and re-delivery fees (from $15.95) will be charged by the courier and 

If ordering multiple gift boxes for delivery to the same metropolitan address, use promo code 2BOXES (if shipping 2 boxes) and $10.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $17.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.

OTHER IMPORTANT SHIPPING INFORMATION

Correct delivery details: It is very important that we are provided with accurate delivery addresses as delays are likely to occur if an incorrect address is provided. Further, couriers are very likely to charge an administration fee if the nominated address has to be changed after they've collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate. We will of course replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.

Authority to leave: Due to an increase in stolen parcels that have been left by couriers at premises when the recipient was not at home, we are no longer electing to have "Authority to leave" with our parcels. This means, that if no-one is home (eg they are at work), the couriers will not leave  the parcel. They will leave a calling card and the recipient will have to call them to arrange redelivery, and in some cases, they may have to go collect it themselves from a depot. To avoid this situation you can send it to a workplace where someone will always be available to receive the package. Please note that if the recipient wants to change the delivery address after a delivery attempt has been made by the courier, the courier is likely to charge them a re-delivery fee. 

Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.