Shipping + Delivery

Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from customers all over the world, we only deliver within Australia.

SHIPPING METHODS & TIMES

Standard Shipping

• we aim to deliver in 1-5 business days depending on location and times that orders are received. Adelaide metro deliveries are generally 1 business day, and non metro Adelaide generally 1-2 business days. Melbourne metro deliveries are typically 2 business days, Sydney metro around 3 business days, and all other capital city metro deliveries are typically 4-6 business days (with Perth occasionally taking a little longer). Deliveries to non metro and regional areas are likely to take longer so please take this into account when placing your order.

Express Shipping

• express orders received before 1pm (ACST) are typically sent via Australia Post who guarantee next business day delivery for addresses within their 'Express Shipping Network'. They do not guarantee next business day delivery to remote areas and roadside addresses, so if you're unsure please check that the delivery address is within their network before selecting Express Post as charges cannot be refunded once posted. We rely on Australia Post for this service, and in the event that they do not meet their next business day guarantee, we will refund the express shipping costs.

• For Adelaide metro only (up to 30km from Adelaide CBD), we offer same day shipping for orders received before 11.30am (ACST). Please note that all same day deliveries must be sent to an address where someone is available to receive the gift or there is a safe place to leave it - otherwise both return ($17.95) and re-delivery fees ($15.95) will apply. 

SHIPPING RATES 

• Standard shipping is included in the price of all pre-designed gift boxes. Shipping for 'design your own' gift boxes is $10.95 per box for SA and $12.95 per box for all other states. 

• Express Shipping is $23.95 per box for all locations, apart from pre-designed baby gift boxes that have express shipping for $10 per box by using the specified promo code on the relevant page.

• Same day shipping is $15.95 per box up to 20km from Adelaide CBD, and $21.95 per box for 20-30km from Adelaide CBD. The relevant rate will be displayed after you enter the suburb at checkout.  

If ordering multiple gift boxes for delivery to the same metropolitan address, use promo code 2BOXES (if shipping 2 boxes) and $10.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $17.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.

OTHER SHIPPING INFORMATION

Correct delivery details: Please take care to provide accurate shipping addresses, as delays may occur if we have to correct addresses. We'll replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made. Orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate.

Authority to leave: It's best if someone is available to receive the gift, but if no-one is there, we provide an ‘authority to leave’. This means that the courier will leave your gift in a secure place at the nominated address, or with colleagues if its being delivered to a workplace. If there is nowhere safe to leave your gift, or gates are locked etc, a calling card will be left with details about how the recipient can arrange re-delivery or collect it from Australia Post. Please note that in some circumstances a re-delivery fee may apply. If you don't want an ‘authority to leave’, please let us know at checkout, noting that re-delivery fees may apply.

Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.