Shipping + Delivery
Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from customers all over the world, we only deliver within Australia.
SHIPPING METHODS & TIMES
Please note that our couriers have advised that they are now entering their busy Christmas season and deliveries may occasionally take a little longer than estimated, especially in December. Please take this into account when placing your order.
If ordering multiple gift boxes for delivery to the same metropolitan address, use promo code 2BOXES (if shipping 2 boxes) and $10.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $17.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.
OTHER IMPORTANT SHIPPING INFORMATION
Correct delivery details: It is very important that we are provided with accurate delivery addresses as delays are likely to occur if an incorrect address is provided. Further, couriers are very likely to charge an administration fee if the nominated address has to be changed after they've collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate. We will of course replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.
Authority to leave: Due to an increase in stolen parcels that have been left by couriers at premises when the recipient was not at home, we are no longer electing to have "Authority to leave" with our parcels. This means, that if no-one is home (eg they are at work), the couriers will not leave the parcel. They will leave a calling card and the recipient will have to call them to arrange redelivery, and in some cases, they may have to go collect it themselves from a depot. To avoid this situation you can send it to a workplace where someone will always be available to receive the package. Please note that if the recipient wants to change the delivery address after a delivery attempt has been made by the courier, the courier is likely to charge them a re-delivery fee.
Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.