Shipping + Delivery

DELIVERY 

Deliveries are made Monday to Friday, excluding all Public Holidays. We aim to deliver within 1-5 business days. Adelaide deliveries are generally within 1-2 business days, and other capital cities are generally 2-5 business days. Deliveries to remote/regional areas may take up to 7 business days. Delivery to PO Boxes is only possible if Express Post is selected as couriers do not deliver to PO Boxes. We make every endeavour to deliver on your preferred date, however, we cannot guarantee delivery dates as they are controlled by Australia Post and Couriers, and vary according to location.

SHIPPING RATES 

Standard Shipping is included in the price of all of our pre-designed gift boxes. Shipping rates for 'design your own' boxes are:

SA:                          $10.95 per box (see promo codes below if ordering multiple gift boxes)

All other states:    $12.95 per box (see promo codes below if ordering multiple gift boxes)

Promo codes: If ordering multiple 'design your own' boxes for standard delivery to the same metropolitan address use the following discount codes:

2BOXES: if shipping 2 'dyo' boxes and $10.95 will be deducted from your cart. 

3BOXES: if shipping 3 'dyo' boxes and $17.95 will be deducted from your cart.

If ordering more than 3 boxes please get in touch and we'll happily arrange further discounts for you.

If the address is not considered 'metropolitan' (ie within approx 15-20km of CBDs), we will be in touch asap and standard shipping rates will apply. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.

Express Shipping is available for $23.95 per box for all states. Delivery will generally be next business day if the order is received before 2pm, and the delivery address falls within the Australia Post Express Shipping Network. Please note that Australia Post does not guarantee next business day delivery to remote areas and roadside delivery addresses so please check that the delivery address is within their network before selecting Express Post as charges cannot be refunded once posted. 

OTHER SHIPPING INFORMATION

Correct delivery details: Correct delivery addresses assist with prompt delivery, particulary to hospital wards. We will replace or refund a gift box that is incorrectly addressed by us, however, where delivery is made to an incorrect address supplied to us, we accept no responsibility for the mistake. Orders returned to Bundle + Twine due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate.

Authority to leave

In the absence of specific instructions, other than deliveries containing alcohol, typically we provide an ‘authority to leave’ your gift in a secure place at the nominated delivery address if unattended, or with colleagues if delivered to a workplace. If there is no secure location, a card will be left requesting the recipient to collect the delivery from the nearest Australia Post outlet or to telephone and arrange re-delivery with the courier service. Re-delivery fees may apply. If you do not want to use an ‘authority to leave’, please advise us at checkout, noting that re-delivery fees may apply.

Gifts containing alcohol

Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.

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