Shipping + Delivery
Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from customers all over the world, we only deliver within Australia.
SHIPPING METHODS & TIMES
If ordering multiple gift boxes for delivery to the same metropolitan address, use promo code 2BOXES (if shipping 2 boxes) and $10.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $17.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.
OTHER SHIPPING INFORMATION
Correct delivery details: Please take care to provide accurate shipping addresses, as delays may occur if we have to correct addresses. We'll replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made. Orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate.
Authority to leave: It's best if someone is available to receive the gift, but if no-one is there, we provide an ‘authority to leave’. This means that the courier will leave your gift in a secure place at the nominated address, or with colleagues if its being delivered to a workplace. If there is nowhere safe to leave your gift, or gates are locked etc, a calling card will be left with details about how the recipient can arrange re-delivery or collect it from Australia Post. Please note that in some circumstances a re-delivery fee may apply. If you don't want an ‘authority to leave’, please let us know at checkout, noting that re-delivery fees may apply.
Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.