Shipping + Delivery

Deliveries are made Monday to Friday, excluding all Public Holidays. Saturday delivery is available in Adelaide metro areas via 'same day' shipping only and with prior agreement. While we accept orders from all over the world, we currently only deliver within Australia.

SHIPPING METHODS & TIMES

Standard Shipping

• We deliver Australia wide. Delivery is typically 1-5 business days for metro areas as follows: Adelaide 1 day, Melbourne 2 days, Sydney 2-3 days, Brisbane 3-4 days and other capital cities 5-7 days. Deliveries to very non metro and remote locations will take a little longer.
  

Express Shipping

• for orders received before 2pm (ACST), next business day delivery is available if the address is within the Australia Post Express Post Network. If unsure, please check the Australia Post Next Business Day guarantee zones before selecting express shipping as fees can't be refunded once a parcel is posted. Please note that with the Corona Virus, Australia Post are doing the best they can, but there may occasionally be slight delays, even with express shipping. 

• Same day shipping is available for Adelaide CBD (+/- 30km). Orders must be received before 12 noon (ACST). With prior agreement, Saturday shipping can be arranged for Adelaide metro areas. Please note that due to the Corona virus, some couriers are not offering same day shipping to hospitals - please check before placing your order.

SHIPPING RATES 

• Standard shipping is free throughout Australia for all pre-designed gift boxes. Standard shipping for 'design your own' gift boxes is $10.95 per box for SA & $12.95 per box for all other states. 

• Express Shipping is $15.95 per box throughout Australia for all pre-designed gift boxes, and $23.95 per box for 'design your own' gift boxes.

• Same day shipping starts from $10.95 for Adelaide CBD areas and ranges from $15.95 - $25.95 for delivery addresses up to 30km from North Adelaide. At checkout choose 'same day shipping', enter the delivery suburb and the relevant shipping rate will be displayed. It is essential that someone is available to accept the delivery or there is somewhere safe to leave it - if not, both return (from $15.95) and re-delivery fees (from $10.95) will apply.  

If ordering 2 or more gift boxes for delivery to the same metro address, use promo code 2BOXES (if shipping 2 boxes) and $10.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $17.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes will only be honoured is used for these specified purposes.

OTHER IMPORTANT SHIPPING INFORMATION

*Sending parcels to a workplace or where someone can receive the parcel is highly recommended as it avoids many delivery issues and delays*

Correct delivery details: It's really important that we receive accurate delivery addresses as there may be delays and/or re-delivery fees for changes to addresses. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate. If the mistake is ours, we will pay all re-delivery fees and replace/refund gift boxes as required, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.  

Authority to leave (ATL): ATL means that if no one is at the nominated address when delivery is attempted, the parcel can be left somewhere safe at that location. To avoid possible inconvenience, we specify ATL wherever possible, but generally not for deliveries to units/apartments (as there is generally nowhere safe to leave parcels). If you do not want ATL, please let us know in the special instructions at checkout.

Late Deliveries: We provide estimates for delivery times and the vast majority of deliveries are made on time. However, as we rely on couriers/Australia Post for delivery, there may occasional unforseen delays. In such these cases, refunds will not be given for deliveries outside of approximate delivery times. If however a delay is a result of our error, we will refund delivery costs immediately and work to resolve the issue asap.

Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. When ordering gifts with alcohol from us, you declare that the intended recipient is 18 or over. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.