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DELIVERY
Deliveries are made Monday to Friday, excluding all Public Holidays to all areas within Australia.
For deliveries to Adelaide metropolitan areas, we are generally able to deliver on your preferred dates, so please let us know in the "Shipping message" section at the checkout if you require a delivery on a particular date. Otherwise delivery is generally next business day, but we also offer same day shipping for the Adelaide metro area, subject to cut off times (see below).
For deliveries to all other areas, we make every endeavour to deliver on your preferred date, however, we cannot guarantee delivery dates as they are controlled by Australia Post and Couriers, and vary according to location. Please get in touch if you do require delivery on a specific date and we will do our best to organise it.
While we accept orders from customers in the USA, Canada, UK and New Zealand, we do not deliver to those countries.
SHIPPING METHODS & TIMES
We offer 3 methods of shipping, standard, same day (Adelaide metro only), and express.
- Where standard shipping is selected, we aim to deliver within 1-5 business days. Depending on the time the order is received, Adelaide metropolitan deliveries are generally made next business day, and non metro Adelaide deliveries generally in 2 business days. Melbourne metro deliveries are generally 2 business days, Sydney metro 3-4 business days, and all other capital city metropolitan deliveries are 4-6 business days (with Perth occasionally taking a little longer). Deliveries to non metropolitan/remote/regional areas are likely to take longer, particularly to the NT, WA and upper QLD regions. so please take this into account when placing your order.
- Where express shippping is selected, delivery will be next business day if the order is received before 2pm (ACST), and the delivery address falls within the Australia Post Express Shipping Network. Please note that Australia Post does not guarantee next business day delivery to remote areas and roadside delivery addresses so if you are unsure, please check that the delivery address is within their network before selecting Express Post as charges cannot be refunded once posted. In the unlikely event that Australia Post does not meet their next business day guarantee, we will refund the express shipping costs.
- Where same day shipping is selected for Adelaide metro areas, all orders received before 11.30am (ACST) with shipping addresses within 30km of the Adelaide CBD will be delivered that day. If you just miss this deadline, please get in touch by email (hello@bundleandtwine.com.au) and if we will do our best to help you. Please note that all same day deliveries have an "authority to leave", however, if there is no-one home and there is nowhere safe to leave the parcel, it will be returned to our studio and re-delivery fees may apply for next business day delivery. It's best to ensure someone is home or there is somewhere to leave the parcel when using same day deliveries.
SHIPPING RATES
- Standard shipping is included in the price of our entire range of pre-designed gift boxes. Shipping for 'design your own' gift boxes is $10.95 per box for SA and $12.95 per box for all other states. If you are ordering multiple gift boxes to be delivered to the same metropolitan address, we have the following permanent promo codes for shipping discounts: use promo code 2BOXES (if shipping 2 boxes), and $10.95 will be deducted from your cart; use promo code 3BOXES (if shipping 3 boxes) and $17.95 will be deducted from your cart. If ordering more than 3 boxes, please get in touch and we will arrange further shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.
- Same day shipping is available for areas within 30km of the Adelaide CBD, for orders placed by 11.30am ACST. Prices are $15.95 per box (up to 20km from Adelaide CBD) and $21.95 per box (20-30km from Adelaide CBD). Once you enter the suburb during the checkout process the applicable shipping rate will be displayed. If you just miss the 11.30am cut off time, please get in touch with us and if we can possibly arrange same day delivery, we will. Please note that it is best if someone is home to accept same day deliveries because if there is nowhere safe to leave the parcel it is returned to our studio and re-delivery fees may apply.
- Express Shipping is $23.95 per box for all areas of Australia, for orders received before 2pm ACST (excluding personalised gift boxes as there is a production lead time for these boxes)
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OTHER SHIPPING INFORMATION
Correct delivery details: Please take care to provide an accurate shipping address, as there may be delays in delivery if the courier has to obtain further delivery details. We will replace or refund a gift box that is incorrectly addressed by us, however, where delivery is made to an incorrect address supplied to us, we accept no responsibility for the mistake. Orders returned to Bundle + Twine due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate.
Authority to leave
In an ideal world it's best if the person that you're sending the gift box to is home, or if you send it to their work address where it can be safely left. But we know that this is not always possible, especially if it is a surprise - so, apart from deliveries containing alcohol, if no-one is at the delivery address, we generally provide an ‘authority to leave’. This means that the courier will leave your gift in a secure place at the nominated delivery address or with colleagues if its being delivered to a workplace. If there is no secure location to leave the box or a locked gate etc, a card will be left with details about how the recipient can arrange re-delivery with the courier service, or how to collect it from Australia Post. If re-delivery is to the same address, generally there are no fees, however, if the receipient wants to change where the gift box is delivered, they may be charged a fee. If you do not want us to use an ‘authority to leave’, please let us know at checkout, noting that re-delivery fees may apply.
Gifts containing alcohol
Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.
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