Shipping + Delivery

Deliveries are made Monday to Friday, excluding all Public Holidays. While we accept orders from all over the world, we currently only deliver within Australia.

SHIPPING TIMES - we ship quickly!

Approximate shipping times are detailed below, but if you don't want to worry about figuring out when to send your gift, why not send it early? We can attach a 'PLEASE OPEN ME ON (insert date)'... sticker to the outside of your gift. Then you can relax, confident that your gift will arrive with time to spare - and it will still be a surprise until the day you nominate. Just tell us the date you'd like on your sticker in the "Delivery instructions" box at checkout. Eg 'Please open me on your birthday' or 'please open me on Sunday' etc.

Standard Shipping (we do not deliver to PO Boxes)

• For Adelaide CBD delivery is same day for orders received by 12 noon ACST (*unless there is no-one available to accept delivery/somewhere safe to leave it). 
• For Metro Adelaide, delivery is typically 1 business day (often same day if ordered early morning, but not guaranteed unless 'same day shipping' is selected)
• For Metro areas around Australia, (eg Melb, Syd) standard delivery is typically 2-3 business days, Bris 4 business days
• Delivery to Perth, Darwin, remote and non SA rural locations will take longer (feel free to ask us for an estimate prior to ordering)
• Please note Covid protocols may result in longer shipping times in affected areas; this is something that we cannot predict or control

Express Shipping * use code EXTRAQUICK for $9.95 express shipping on pre-designed boxes**

• For orders received by 1pm (ACST) we guarantee to ship same business day. We typically send via Australia Post Express Post, and their current advice is that most deliveries for SA, NSW, VIC, QLD, TAS, ACT are currently taking 1 business day for metropolitan addresses within the Australia Post Express Post Network, however some items may take 2 business days (apart from WA which may take 3 business days, and NT which may take 5). 
• Express Deliveries to remote/rural areas will take longer. 
• Please note Covid protocols may result in longer shipping times in affected areas;this is something that we cannot predict or control

• For orders received by 12 noon (ACST) Monday to Friday, same day shipping is available from $12.95 for Adelaide metro areas (+/- 30km). Prices are displayed at checkout AFTER you enter the delivery address. 
• Deliveries to businesses in the Adelaide CBD are always same day at standard rates, if ordered by 12 noon ACST

Pick up

• Gifts can be collected from our studio in North Adelaide. Let us know in the 'special instructions' box at checkout when you'd like to collect your gift & we'll text you when your gift is ready. If ordering a 'design your own' box, use code PICKUP and $12.95 will be deducted for shipping costs (this code is not valid for pre-designed gifts as shipping is already free).

SHIPPING RATES 

• Standard shipping is free Australia wide for all pre-designed gift boxes and just $12.95 for 'design your own' gift boxes. If you're sending multiple dyo boxes to the same address use the promo codes below for discounted shipping.

• Express Shipping is $15.95 per box Australia wide for all pre-designed gift boxes, and $19.95 per box for 'design your own' gift boxes. If you're sending multiple boxes to the same address via express shipping, contact us for discounted shipping rates ** For a limited time use code EXTRAQUICK for $9.95 express shipping on pre-designed boxes**

• Same Day shipping starts from just $12.95 for Adelaide metro areas (up to 30km from CBD). The price is displayed at checkout AFTER you enter the delivery address. For this service, someone must present to accept the delivery OR there must somewhere safe to leave the parcel. If the parcel cannot be delivered, both return and re-delivery fees will be payable. 

If ordering 2 or more design your own gift boxes for delivery to the same metro address, use promo code 2BOXES (if shipping 2 boxes) and $12.95 will be deducted from your cart; use 3BOXES (if shipping 3 boxes) and $21.95 will be deducted. If ordering more than 3 boxes, please get in touch for shipping discounts. These promo codes will only be honoured for these specified purposes and are not valid for pre-designed boxes as shipping is free on those already.

OTHER IMPORTANT SHIPPING INFORMATION

Correct delivery details: It's really important that we receive accurate delivery addresses as there may be delays and/or re-delivery fees for changes to addresses. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate. If the mistake is ours, we will pay all re-delivery fees and replace/refund gift boxes as required, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.  

Authority to leave (ATL): ATL means that if no one is at the nominated address when delivery is attempted, the parcel can be left somewhere safe at that location. To avoid possible inconvenience, we specify ATL wherever possible. If you do not want ATL, please let us know in the special instructions at checkout. Once parcels are delivered to the nominated address, we accept no responsiblity for loss.

Delivery Times/Late Deliveries: As we rely on couriers, we provide our best estimates for shipping times, and we cannot provide or guarantee specific delivery dates and times. Refunds will not be given for deliveries made outside of approximate delivery times. If a delay is a result of our error, we will refund delivery costs immediately and work to resolve the issue asap. If your delivery is later than you expect, please first check the tracking details which we email to you once your gift is on the way (you may need to check your spam folder), and contact the courier as required. 

Deliveries to hospitals: Due to the Corona virus, some couriers are not offering shipping to hospitals - please check with the hospital before placing your order. We will need precise delivery instructions including Hospital Name, Ward, Recipient Name (and any other name they may be known by). Please consider discharge times as patients may have been discharged before your gift arrives and re-delivery fees will apply if they have left the hospital and delivery was attempted.

Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. When ordering gifts with alcohol from us, you declare that the intended recipient is 18 or over.