Shipping + Delivery

DELIVERY DATES

Deliveries are made Monday to Friday, excluding all Public Holidays. We ship using reputable couriers and Australia Post, depending on where the shipment is being made, and method of shipment that is selected.

For deliveries to Adelaide metropolitan areas, we are generally able to deliver on your preferred dates, so please let us know in the "Shipping message" section at the checkout if you require a delivery on a particular date. Otherwise delivery is generally next business day, but we also offer same day shipping for the Adelaide metro area (see below).

For deliveries to all other areas, we make every endeavour to deliver on your preferred date, however, we cannot guarantee delivery dates as they are controlled by Australia Post and Couriers, and vary according to location. Please get in touch if you do require delivery on a specific date and we will do our best to organise it.

SHIPPING METHODS & TIMES

We offer 3 methods of shipping, standard, same day (Adelaide metro only), and express.

  • Where standard shipping is selected, we aim to deliver within 1-5 business days. Depending on the time the order is received, Adelaide metropolitan deliveries are generally made next business day, other capital city metro deliveries are generally 2-5 business days (with Perth occasionally taking 6). Deliveries to remote/regional areas may take up to 7 business days, particularly the NT and upper QLD.
  • Where express shippping is selected, delivery will be next business day if the order is received before 2pm (ACST), and the delivery address falls within the Australia Post Express Shipping Network. Please note that Australia Post does not guarantee next business day delivery to remote areas and roadside delivery addresses so if you are unsure, please check that the delivery address is within their network before selecting Express Post as charges cannot be refunded once posted. In the unlikely event that Australia Post does not meet their next business day guarantee, we will immediately refund the express shipping costs.
  • Where same day shipping is selected, all orders received before 11.30am (ACST) with shipping addresses within 30km of the Adelaide CBD will be delivered that day. 

SHIPPING RATES 

  • Standard shipping is included in the price of our entire range of pre-designed gift boxes. Shipping for 'design your own' gift boxes is $10.95 per box for SA and $12.95 per box for all other states. If you are ordering multiple gift boxes to be delivered to the same metropolitan address, we have the following permanent promo codes for shipping discounts: use promo code 2BOXES (if shipping 2 boxes), and $10.95 will be deducted from your cart; use promo code 3BOXES (if shipping 3 boxes) and $17.95 will be deducted from your cart. If ordering more than 3 boxes, please get in touch and we will arrange further shipping discounts. These promo codes only apply to multiple 'dyo' gift boxes sent to the same metropolitan address, and will not be honoured for any other purpose.
  • Same day shipping is available for areas within 30km of the Adelaide CBD, for orders placed by 11.30am ACST. Prices are $15.95 per box (up to 20km from Adelaide CBD) and $21.95 per box (20-30km from Adelaide CBD). Once you enter the suburb during the checkout process the applicable shipping rate will be displayed. If you miss the 11.30am cut off time, but are pretty close to it, get in touch with us and if we can possibly arrange same day delivery, we will!
  • Express Shipping is $23.95 per box for all areas of Australia, for orders received before 2pm ACST (excluding personalised gift boxes as there is a production lead time for these boxes)

OTHER SHIPPING INFORMATION

Correct delivery details: Correct delivery addresses assist with prompt delivery, particulary to hospital wards. We will replace or refund a gift box that is incorrectly addressed by us, however, where delivery is made to an incorrect address supplied to us, we accept no responsibility for the mistake. Orders returned to Bundle + Twine due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-delivery charge at the standard shipping rate.

Authority to leave

In the absence of specific instructions, other than deliveries containing alcohol, typically we provide an ‘authority to leave’ your gift in a secure place at the nominated delivery address if unattended, or with colleagues if delivered to a workplace. If there is no secure location, a card will be left requesting the recipient to collect the delivery from the nearest Australia Post outlet or to telephone and arrange re-delivery with the courier service. Re-delivery fees may apply. If you do not want to use an ‘authority to leave’, please advise us at checkout, noting that re-delivery fees may apply.

Gifts containing alcohol

Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.

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